The operational infrastructure for jewelry CAD production.

Frequently asked

Do I ever learn who the designer is, or does the designer learn who I am?

No, in either direction. Order records, files, and messages carry no identifying information about either party. Both sides are referred to only by role — Client, Designer, Reviewer — for the life of the order.

What happens if the delivered CAD doesn't meet the brief?

Every deliverable passes through an independent QC reviewer before you see it. If a delivery still doesn't meet the brief once it reaches you, you can raise a dispute directly on the order — the full history of files, messages, and QC decisions is available to resolve it.

How is payment protected?

Funds are held until a deliverable clears independent QC and is accepted. Nothing is released to a designer on the basis of a claim alone — release is tied to a recorded, reviewed state change on the order.

Is every decision on my order recorded?

Yes. Every state change — submission, assignment, QC pass or reject, delivery, payment release — is written to an append-only record at the time it happens. Nothing about an order's history can be edited after the fact.

What if there's a dispute between a client and a designer?

Disputes are handled by staff with access to the complete, tamper-evident order record — files, messages, and QC outcomes — without either party's identity being revealed to the other as part of that process.

Can I request a specific designer for future orders?

No. Assignment is handled by the platform, not chosen by either side. This is a deliberate trade-off: it's what keeps the anonymity guarantee structural rather than optional.